Welcome to Polele Support
Find answers quickly, follow step-by-step guides or talk to our team on WhatsApp.
How can we help you?
Getting started
Payments & payouts
Bookings & memberships
Account & credits
Contact support
We answer WhatsApp messages and emails every day. Urgent issues that stop you from selling are handled first.
- +254 769 604 121
- info@polele.co
New to Polele?
Follow our getting-started guides to open your store, add your products and make your first sale in under 15 minutes.
Support when you need it
Search our answers anytime or talk to a person who knows the app.
Polele support
Regular support
Monday to Saturday, 8:00 – 20:00 (WAT/CAT) — We're ready to help with setup, products, payments and your online store.
Urgent issues
Every day — If you can't take payments or your store is down, message us with “URGENT” and we'll prioritise you.
Guides & tutorials
Open your store in 10 minutes
Add products, services and downloads
Take your first Mobile Money payment
Set up online booking and reminders
Share your online store on WhatsApp and Instagram
Open your products to affiliates
Get in touch
Want to hear more?
Tell us about your business and we'll get back to you, usually within one working day. Prefer to chat? Message us on WhatsApp.
Get contacted
Fill in the form and we'll reach out as soon as possible.
1,000 free credits when you open your first store
Enough for your first 200 sales, on us. Download Polele and start selling today.
From
$0
per month
No subscription, no contract. You only pay for what you use.
Prefer to talk first?
+254 769 604 121
Limited offer · 1,000 free credits
Start selling with Polele today
Download the app, open your store in minutes and get 1,000 free credits for your first sales. No card, no contract.